Returns Policy
- Introduction
At Kingston Trading UK LTD T/A Kingston Nic Pouches (“we”, “us”, “our”), we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we offer a straightforward returns process. This Returns Policy explains how you can return products and the conditions under which refunds or exchanges are granted.
- Eligibility for Returns
2.1 Conditions for Returning Items
To be eligible for a return, the following conditions must be met:
- The item must be unused, unopened, and in its original packaging.
- The return must be initiated within 28 days of the date you received the item.
- Proof of purchase, such as a receipt or order confirmation, must be provided.
2.2 Non-Returnable Items
The following items are not eligible for return:
- Products that have been opened, used, or damaged after delivery.
- Items purchased as part of a clearance or final sale.
- Perishable goods or any products that have exceeded there expiry date unless otherwise stated on the product for sale
- How to Initiate a Return
3.1 Contact Us
To initiate a return, please contact our customer service team at info@kingstonnicpouches.co.uk or 01482 326555 with your order number and the reason for the return. We will provide you with further instructions on how to proceed.
3.2 Returning the Item
After receiving return authorisation, please carefully package the item and send it to the following address:
Kingston Trading UK LTD
Site A Wiltshire Road, Dairycoats Industrial Estate, Hull, East Yorkshire, HU4 6PA, United Kingdom.
Please ensure that the package is securely sealed to prevent damage during transit. We recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for items lost or damaged in return transit.
- Refunds and Exchanges
4.1 Refund Process
Once we receive your returned item and confirm that it meets the return eligibility criteria, we will process your refund. Refunds will be credited to your original payment method within 14 business days. Please note that it may take additional time for the refund to appear on your statement, depending on your bank or credit card issuer.
4.2 Exchange Policy
If you would like to exchange your item for a different product or variation, please indicate this when initiating your return. Exchanges are subject to product availability. If the requested item is unavailable, we will issue a refund for the original purchase.
4.3 Shipping Costs
Unless the return is due to an error on our part (e.g., wrong or defective item), the customer is responsible for paying the shipping costs associated with returning the item. Original shipping charges are non-refundable.
- Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@kingstonnicpouches.co.uk or 01482 326555. We will arrange for a replacement or refund, including covering the cost of return shipping if necessary. Please retain all packaging materials, as they may be required for the return process.
- Cancellations
If you wish to cancel an order before it has been shipped, please contact us as soon as possible at info@kingstonnicpouches.co.uk or 01482 326555. If the order has already been dispatched, you will need to follow the standard returns process outlined above.
- Contact Information
If you have any questions about our Returns Policy, please contact us at:
Kingston Trading UK LTD
Site A Wiltshire Road, Dairycoats Industrial Estate, Hull, East Yorkshire, HU4 6PA, United Kingdom
info@kingstonnicpouches.co.uk
01482 326555